Dear PAL Client,
I’d like to introduce myself and my partner, Dr. Gerald Paul, DPM. We are the new owners of PAL Health Technologies (PAL). We recently purchased and re-opened the business on April 2, 2018 under the name PR Manufacturing Enterprises, LLC DBA PAL Health Technologies II (PAL II). I am reaching out to you today to introduce ourselves and discuss customer satisfaction.
Over the years, you have come to know PAL for the excellent craftsmanship of our prescription orthotics, ankle braces, gauntlets and other podiatric devices. Unfortunately, we have heard about the poor customer service you may have received during the final few months of existence, as a business, under past ownership. We too experienced this first hand in Dr. Paul’s private practice, with zero communication and having some casts sent back while others disappeared. We understand whole heartedly the confusion, poor patient care, and significant lost revenue that occurred with this abrupt shutdown.
Moving forward, Dr. Paul and I are committed to ensuring you receive the highest quality customer service. We make this assurance to you by extending an Unconditional Guarantee – if for any reason you are dissatisfied with the level of service our team provides you, we will refund 100% of your order.*
We don’t expect this to happen but if it does, all you’ll need to do is call or email me, explaining what displeased you. We will not only rectify the situation, we will refund your order. Our goal is to improve the customer experience of our existing and new clients. We are focused heavily on ensuring excellent, quality products to our clients. Products will be designed, produced and delivered in an exceptional manner. We won’t stand for anything less than perfection.
We look forward to continuing our relationship with you. It is our goal over the next year to get to know you personally. Please feel free to reach out to either Dr. Paul or myself at any time with any questions, concerns or just to say “Hello”.
* Terms and conditions may apply. Must be within 30 days of original order.
Aaron Rossi, MD
Dr. Gerald Paul, DPM